Serval BlogFeaturedCompanyEngineeringProductIn the NewsInsightsIntroducing Simulations in Serval: Test your agent like you test your codeServal Simulations let IT teams test their AI help desk agent on realistic scenarios before each change goes live, without touching real systems.ProductOct 29, 2026Journeys is now generally availableWe're announcing general availability of Journeys, which automates multi-team processes such as employee onboarding, offboarding, and more.ProductOct 13, 2026Introducing automated license reclamationServal reclaims seats as they go unused, on a policy you set once.ProductSep 16, 2026Announcing general availability of CatalystToday, we're excited to announce that Catalyst is generally available and will be enabled by default for all organizations.ProductAug 20, 2026Introducing Serval's AI-native access managementServal's AI-native access management centralizes operations and improves security for IT and security teamsProductNov 3, 2025New Integrations for Enterprise IT: Microsoft, ServiceNow & WorkdayServal integrating with Microsoft, ServiceNow & Workday to support enterprise ITProductSep 9, 2025Introducing Prebuilt WorkflowsInstallable, ready-made workflows for easier onboardingProductAug 4, 2025Introducing Slack Shortcuts and Manual Ticket CreationNew tools for creating tickets in ServalProductJul 24, 2025Introducing Manager and Multi-step ApprovalsNew approval features ensure robust controls over AI tool accessProductJul 11, 20251234
