Pricing designed to fit your business

We start every engagement with a pilot to prove value and build a proposal that matches how your team operates.

Two ways to work with Serval

Full-stack ESM
Serval becomes your all-in-one system of record and automation engine. AI-native help desk, ticketing, access, knowledge, CMDB, and more.
Automation Layer
Serval sits on top of your existing ESM platform and integrates across your stack to automate work in the systems you already use.

Plan
- Understand how Serval’s capabilities fit to your business
- Map your highest-value use cases and needs
Pilot
- Meet your deployment team
- Connect core integrations
- Build workflows in your environment in real-time
Deploy
- Scale automations across your organization
- Integrate your full stack
- Train your team to get the most of Serval
Go-live
- Go-live with employees
- Audit and refine your configuration
- Define the next phase of growth

Trusted by leading companies

Help desk agent: Resolve employee requests in Slack, Microsoft Teams, email, phone, or your homegrown app/portal by answering questions and taking action across systems.
Catalyst agent: Build workflows, skills, access requests, journeys, dashboards, and more from natural language instructions, your ticket history, and files.
Background agents: Find problems across your tickets, devices, and apps on a schedule, with proposed fixes for approval.

Code-based workflows: Automate processes as deterministic TypeScript code that your team can test, review, and publish before it runs.
AI agent skills: Give AI agents reusable instructions for handling specific requests consistently.

Fully-featured ticketing platform: Triage, route, and track every ticket automatically with AI-inferred fields, assignment rules, and SLAs for every team.
Request, incident, problem, & change management: Give each ticket type its own ITIL process, from major incident response to CAB-approved changes.
Knowledge base: Turn your knowledge into permission-aware, cited answers and flag stale content, sync from any source or store natively in Serval.
Service catalog & forms: Standardize requests with dynamic forms that pull live data and capture the right details up front.
Campaigns: Coordinate employee outreach, responses, and follow-up actions at scale.

Hardware asset management: Track devices through their full lifecycle, from procurement and assignment to return and retirement.
Software asset management: Track every software license, seat, and contract, with usage and spend in one view.
CMDB: Map configuration items and their dependencies in a context graph with full field history.

Just-in-time access: Reduce standing permissions by granting approved, time-bound access that expires automatically.
Automated license reclamation: Reclaim unused software licenses by policy to reduce spend.
User access reviews: Streamline access certifications with centralized evidence, decisions, and audit trails.

Multi-step, multi-team journeys: Orchestrate long-running processes across teams, systems, and employees, in order and on schedule.
End user portal: Give employees one home to ask for help, submit requests, and track progress.

Hundreds of native integrations: Connect to the apps your teams already use with prebuilt, maintained connectors.
Integrate any app with an API: Connect any application or custom tool via API, MCP, and A2A.

Cloud, self-hosted, or hybrid: Choose how you deploy Serval: fully-managed in the cloud, self-hosted in your own environment, or a hybrid model.
Deployment engineering resources: Get hands-on engineering support for implementation and production rollout.
Post-deployment success: Work with a dedicated team to expand automation and get more value after launch.
Training and certification: Build practical Serval expertise through structured training and certification programs.

Find out how Serval can eliminate repetitive work and turn every support function in your organization into a builder function.