Serval BlogFeaturedCompanyEngineeringProductIn the NewsInsightsManaging LLM spend across providersJackie Grubbs, Senior IT Manager at Doximity, built a set of Serval automations that track and manage AI spend for hundreds of developers across three....InsightsOct 27, 2026The best employee onboarding software for IT and HR teamsCompare 7 employee onboarding tools for IT and HR: what starts onboarding, what each automates, and how to spot stuck steps.InsightsOct 27, 2026How ChatOps turns everyday conversations into IT automationbrings IT automation into tools like Slack and Microsoft Teams. See how (and where) it works and discover what you need to get started. InsightsOct 26, 2026How hardware asset management keeps enterprise IT in controlSee what effective hardware asset management looks like at enterprise scale, from lifecycle decisions to asset data inside the service desk.InsightsOct 26, 2026Serval vs. Jira Service Management: full ITSM built in vs. upgrades and add-onsCompare Serval and Jira Service Management: what comes built in, and what JSM needs Premium or Marketplace apps for.InsightsOct 23, 2026The best HR ticketing systems for companies with an IT help deskSeven HR ticketing systems that run alongside IT, compared on Slack and Teams, confidential cases, HR actions, and cost.InsightsOct 23, 2026What should IT use instead of scripts and cron jobs?Which IT scripts and cron jobs to move into an ITSM platform, which to keep in Ansible or Terraform, and how to migrate safely.InsightsOct 21, 2026A better incident management process for modern IT teamsSee how the incident management process helps IT teams classify, prioritize, escalate, and resolve disruptions while restoring service faster.InsightsOct 16, 2026The IT manager’s guide to major incident managementMajor incident management can break down when ticket volume spikes. See how enterprise IT teams keep response and communication on track. InsightsOct 15, 2026123…13
