Serval BlogFeaturedCompanyEngineeringProductIn the NewsInsightsHow to automate access requests with a full audit trailTo automate access requests with a full audit trail, the workflow must tie provisioning decisions to your identity provider as the source of truth, hard-code…InsightsApr 27, 2026What actually makes IT automation proactiveProactive IT automation doesn't mean your system moves faster when someone asks it to act. It means your system is doing the analysis when no one asked it to:…InsightsApr 27, 2026What tools give IT teams full control over what AI agents can and cannot doWhat full control over AI agents means, how Serval enforces it with published workflows and approvals, and how other vendors handle it.InsightsApr 27, 2026What Tier 2 IT automation actually requiresTier 2 IT automation requires build-time code review, human ownership of workflow logic, and a defined separation between the agent that builds automations…InsightsApr 27, 2026Risotto alternatives for enterprise IT automationThe best Risotto alternatives for enterprise IT automation are platforms with a code-based workflow execution model, full-lifecycle access management, and…InsightsApr 27, 2026Best platforms for building IT automations in plain languageThe best platforms for building IT automations in plain language generate real, reviewable code from your description, not a drag-and-drop canvas or a…InsightsApr 27, 2026Best way to manage devices, apps, and accounts togetherThe best way to manage devices, apps, and accounts together is to build a unified source of truth that connects your MDM, identity provider, and HRIS — then…InsightsApr 27, 2026Slack AI agents for IT: what to look for before you buildThe most important property to evaluate in any Slack AI agent for IT is whether the execution layer is architecturally separated from the conversational…InsightsApr 27, 2026The best ITSM platforms for eliminating manual ticket handling (2026)Serval is currently the only ITSM platform that contracts a guaranteed automation rate: the percentage of requests resolved end-to-end without any IT…InsightsApr 21, 20261…7891011…13
