Serval BlogFeaturedCompanyEngineeringProductIn the NewsInsightsHow to automate employee onboarding and offboarding IT workflowsHow to automate onboarding and offboarding across Okta, Google Workspace, and Slack from your HRIS, with approvals, audit trails, and Serval workflows.InsightsApr 8, 2026Using Serval in Microsoft Teams and SlackServal meets employees wherever they already work. Requests can come in through Slack, Microsoft Teams, email, phone, your existing ticketing portal, or the…InsightsApr 7, 2026How to set up integrations easily for ITSM automationConnecting your existing stack to an IT automation platform should be fast, admin-led, and finished before the day is over. In Serval, most integrations go…InsightsApr 5, 2026How an AI IT workflow builder actually worksAn AI IT workflow builder converts a plain-language description into deterministic code. The AI's job is to write that code. Once you review, test, and…InsightsApr 2, 2026Ticket categorization in Serval: AI inference, categories, and automated routingWhen a ticket comes in, Serval reads it and assigns a category based on the content. No dropdowns. No forms before submission. The employee describes what…InsightsMar 31, 2026Top AI-native ITSM tools in 2026"AI-native ITSM" has become a category claim that almost every vendor in the market now makes. The phrase covers a wide range of implementations, from a…InsightsMar 30, 2026How AI automates service desk operationsThe best Jira Service Management alternatives for IT automation don't just move tickets faster through a queue. They close requests without a human ever…InsightsMar 27, 2026How to write effective IT workflows in ServalA workflow in Serval is deterministic TypeScript code generated from a plain-language description. It connects a trigger, defined inputs, approval logic, and…InsightsMar 24, 2026Jira Service Management alternatives for IT automationThe best Jira Service Management alternatives for IT automation don't just move tickets faster through a queue. They close requests without a human ever…InsightsMar 24, 20261…910111213
